Delete Facebook or TikTokconnection data.

1. How to submit a request

Email privacy@cmyphonerepair.com with the subject “Data deletion request”. Do not include a password, OTP, bank information, full identity-card number or phone IMEI.

2. Minimum information to provide

• the platform: Facebook/Meta, TikTok or both;
• your username, Page name or account display name on that platform;
• the relevant user ID, Page ID or event ID, if known;
• the approximate contact/authorisation date and data type, such as a message, comment, media working copy or OAuth token;
• an email address where we can send the outcome.

3. How we verify the requester

To avoid deleting the wrong account or another person's data, we compare the request email, platform account name/ID and our available records. If needed, we may ask the requester to send a simple confirmation from the original platform account or limited redacted proof. We do not ask for a password or OTP.

4. Expected time

We begin after receiving enough information and completing any necessary identity check. Our target is to finish within no more than 30 days. If a request is complex, subject to a legal retention requirement or needs platform assistance, we will explain the reason and expected new date within the original period.

5. Revoke access in Facebook/Meta

Sign in to your Facebook/Meta account or Business settings and remove the CMY PHONE REPAIR connection under “Apps and Websites”, “Business Integrations” or the relevant app-permissions section. Menu names may change between platform versions. Revoking access stops the platform from providing new authorised access to our app.

6. Revoke access in TikTok/Business Center

Use the security, authorised-app or Business Center asset/partner settings in your TikTok account to remove the relevant application or connection. Menu names may change. If you cannot locate it, revoke the application permission first, then email us to confirm that the server-side token has been removed.

7. What we delete

After a verified request, we delete related OAuth tokens, platform user/Page identifiers, necessary technical working copies and authorised data that we control and no longer need. Content that remains on Facebook or TikTok itself must also be managed with that platform's tools.

8. When information cannot be deleted immediately

Information may be retained under restricted use when needed for a security incident, legal requirement, accounting record, unresolved dispute or to evidence that the deletion request was completed. We will explain why a request cannot be fulfilled in full.

9. Completion notice

When processing is complete, we notify the requester through the verified contact email supplied with the request or a verified conversation on the original platform. The notice will not contain a token, password, OTP or other secret.

10. Other privacy rights

You may also request access, correction, withdrawal of consent or restriction of certain processing. See our Privacy Policy for more information.