Service terms andresponsible use.

1. Scope

These terms apply to the CMY PHONE REPAIR website, phone inspection and repair, technical training, online tools, AI-assisted customer service, and authorised connections to third-party social platforms. A service may also have a written quotation, course arrangement or specific notice. If there is a conflict, the specifically agreed notice applies to that service.

2. Website information

Website content is general information and does not replace inspection of the actual device. Similar symptoms do not necessarily have the same cause or solution. We aim to keep content accurate but do not guarantee uninterrupted availability or that every item is complete and error-free at all times.

3. Inspection, quotation and repair authorisation

Customers should disclose the device condition, fault, water exposure, drops, previous repair and relevant account status as accurately as possible. Before work begins, we may ask the customer to approve the inspection or repair scope, quotation and foreseeable risks. New issues or extra work require further consent.

4. No fixed repair result, completion time or data guarantee

Repair outcomes depend on damage, component condition, previous work, liquid exposure, design limitations and parts availability. Unless expressly agreed in writing, we do not guarantee that a device can be repaired, that work will finish within a fixed time, or that data can be fully preserved or recovered. Customers should back up important data whenever possible.

5. Device, account and lawful authority

A person submitting a device or account-related request must be the owner or have sufficient authority from the owner. We may request reasonable proof of ownership and may refuse any request that appears unauthorised, unlawful or connected with a device of uncertain origin.

6. Prohibited use

• illegal device unlocking, circumvention of security controls or handling a device of uncertain origin;
• unauthorised access to, removal of, changes to or control over another person's account;
• theft, harassment, fraud, malware distribution or abuse of an API or customer-service system;
• requests to conceal material facts, falsify authority or create false reviews or experiences.

7. Technical training

Course dates may be arranged according to enrolment. Course content, duration, support and delivery method are those confirmed at registration. Results depend on participation, practice, equipment and individual ability. Enrolment does not guarantee employment, income or a fixed technical outcome.

8. AI customer service and generated content

AI features assist with drafts and may produce incomplete or inaccurate content. Users and our staff should review content before relying on, sending or publishing it. AI does not publish a customer review automatically or make the user's final platform-authorisation decision.

9. User-provided content and media

Users must have the right to provide and use any text, image, video, logo, review, name or other material they supply, and must not infringe another person's privacy, image rights, copyright, trade mark or other rights. The user authorises us to use those materials only within the requested service scope.

10. Brand names and authorisation

References to Apple, Samsung, OPPO, vivo, Xiaomi, Google, Facebook, TikTok or other brands identify relevant devices, systems or platforms. Unless expressly and verifiably stated, CMY PHONE REPAIR is not an official authorised service centre or representative of those brands.

11. Third-party platforms and links

The website may link to WhatsApp, Facebook, TikTok, Google Maps, Waze or other third-party services. Availability, accounts, review decisions, content and policies are controlled by the relevant provider. We cannot guarantee that a third-party service will remain available and do not endorse all external content.

12. Limitation of liability

To the extent permitted by applicable law, we are not responsible beyond what the law requires for indirect, incidental, special or consequential loss, or loss arising from a customer's failure to back up, undisclosed known risks, an unauthorised request, a third-party platform or an event outside reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Updates, Malaysian law and contact

We may update these terms when services, platforms or applicable law change. The updated date will be shown here. These terms are governed by the laws of Malaysia, and disputes should first be addressed through good-faith communication where possible. Questions may be sent to admin@cmyphonerepair.com.